I really love being put on hold. Today I was in the middle of a phone conversation with a secretary in another department about some innane meetings/agenda/minutes nonsense when I was suddenly put on hold. After 60 seconds of some obscure violin/cello thingy she was back on the line: "sorry, go on...". Maybe she had to polish the nails on her other hand.
I also really love ringing a business when the following happens:
"Hello, can you hold the line please?"
"No, I need to speak to..."
Cue obscure violin/cello thingy
Maybe these people should be applauded - all I can do with my fancy-shmancy phone is pick it up and talk into it
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